Andrew Leslie

Your member of parliament for


Andrew Leslie

Your member of parliament for



Government Announces Additional Measures to Address Phoenix Pay Issues

Investments in People and Technology to Stabilize Public Service Pay

Across the country, hard-working employees and their families continue to face difficult and stressful situations because of pay issues.

The Working Group of Ministers on Achieving Steady State for the Pay System today announced a $142-million investment in both people and technology as part of a step-by-step approach to help address the problem.

The government will be hiring additional employees to process pay transactions and implement collective agreements. As well, satellite offices will remain open for the rest of the fiscal year to provide surge capacity and handle specialized cases. Together, these additional resources will accelerate the processing of outstanding transactions so that employee wait times are shortened.

In addition to the investments in capacity, Public Services and Procurement Canada will also implement a new case management tool that will allow compensation advisors to better track pay transactions and respond to employees’ enquiries with current and accurate information. Over time, this will allow the Public Service Pay Centre to better communicate with employees when they want further information on their file.


“No one should have to tolerate missing or incorrect pay. Our government is taking action to fix the pay system so that employees receive what they are owed on time, every time. We are correcting mistakes made years ago. We are putting public service pay on sustainable footing by investing in the people, technology and services needed to run a reliable, modern pay system for all public servants.”

Steven MacKinnon
Parliamentary Secretary to the Minister of Public Services and Procurement

“My colleagues and I agree that the ongoing public service pay problems are completely unacceptable. We have had numerous public servants come to our office – some in tears – and I understand the gravity and the severity of the Phoenix situation. I can assure you that the Government of Canada is working tirelessly to help each and every employee experiencing a problem with his or her pay. Our first priority is ensuring that all employees are paid what they have earned.”

Andrew Leslie
Member of Parliament for Orléans

Quick Facts

  • Tax support is also available to help employees who have had difficulty with their taxes. Employees may seek up to $200 in reimbursement for tax advisory services in relation to their 2016 or 2017 income taxes. Employees can also submit claims for a range of other out-of-pocket expenses.
  • The Working Group of Ministers on Achieving Steady State for the Pay System was announced by Prime Minister Justin Trudeau on April 27, 2017.

Associated Links

Phoenix pay system issues